YOU'VE GOT QUESTIONS
We've got answers
Still not sure how it works? No problem, we're here to help. To get you started, here are some of the questions we get asked a bit...
Where are we located?
Is it safe to order from Booze House?
When do we organize delivery?
We will endeavor to organize shipping within 24 hours (Mon-Friday).
Can I ship my order to an international location?
Currently we are only able to accept online orders for addresses within Australia.
Will I be charged sales tax on my Booze House purchase?
All prices are inclusive of GST.
How can I pay for my order?
We accept all major credit cards and PayPal. All payments are processed through a secured checkout process.
I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT/CANCEL/CHANGE ITEM.
Unfortunately we cannot alter or cancel orders once they have been placed or processed! If you're having troubles with your order however, you can always email us and we're happy to try and help: email@example.com
The item I love is out of stock! What can I do?
Uh oh! Not a worry, if you click onto the item you're after and enter your email under "Notify me when this product is available" we will contact you ASAP once it's back in stock. We’re constantly replenishing our most popular items, as well as adding new arrivals throughout the week! If you need an item by a certain date let us know the style name so we can check for you.
Do we accept returns?
Yes - please refer to our refund policy.
How do I return an item?
We're more than happy to accept your return! For more information, please contact us (click here)
What currency are the prices listed in?
All prices are listed in AUD.
I have placed an order but haven't received an order confirmation - is my order accepted?
Please check your e-mail spam filter first. If there is no confirmation email in spam or your inbox please contact us at firstname.lastname@example.org and we will try our best to accommodate your request.
How do I track my order?
You will automatically receive an e-mail notification with the tracking number once your order has been processed.
Can I track my delivery?
Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.
My order seems to be delayed - what should I do?
If your delivery has not appeared after 7 business days, please contact us at email@example.com . Please include your order number. We will then investigate your order status and get back to you as soon as possible.
How will my refund be paid (if applicable)?
Refunds are processed in the same tender as the original transaction. A credit card payment will only be refunded back onto the same credit card.
My item is damaged/ faulty, What do I do?
First of all we are so sorry! Not to worry though, just get in touch with us via email and our Customer Service team will be able to help get this sorted for you right away.
All prices on our Website are in Australian Dollars (AUD) and include GST
We're always evolving with a different spin, always exploring, always learning, always discovering and always on hunt for cool new things to try.
And we guess that's why you're here, too. So have a look around and welcome to the den, the Booze House experience awaits you!!